Payment Policy

This Payment Policy explains how payments work on Clutchly (https://clutchly.store). It covers how you pay, what we need from you so we can match your deposit, how long verification can take, what happens if something goes wrong, and how refunds are handled when payment was made by bank deposit.

Clutchly is operated by We R As 1 INC. When you place an order on this website, you agree to follow the payment steps on this page, the deposit instructions issued for your order, and our related store policies (Terms of Service, Shipping Policy, Refund Policy, and Privacy Policy).

Please read this page carefully before you send money. Paying for an order means you understand that fulfillment starts only after we receive and verify a matching deposit. If your checkout screen, confirmation email, or a message from support seems to conflict with this page, stop and contact us before transferring funds so we can confirm the correct instructions for your order.

1. Accepted payment methods

Clutchly currently accepts payment by direct bank deposit only. After you place an order, we provide bank deposit instructions by email and/or on the order confirmation page. Those instructions list the receiving account details for that order and any reference or order number you should include so we can identify your payment.

At this time we do not accept:

• Credit cards or debit cards
• Shopify Payments or other card gateways
• Digital wallets (for example Apple Pay, Google Pay, PayPal, Venmo, Cash App)
• Buy-now-pay-later or installment plans
• Cash on delivery
• Money orders, cashier’s checks mailed without prior written approval, or cash left at a location
• Cryptocurrency

If another payment option appears on your screen by mistake, do not use it. Email support@clutchly.store with your order number and we will tell you how to complete payment by bank deposit.

Payment should come from a bank account you are authorized to use. If someone else will send the deposit for you (a family member, friend, or business account), tell us in advance and wait for our written confirmation of how to label that payment. Unannounced third-party deposits are harder to match and can delay your order.

2. How the deposit process works

Most orders follow this path:

1. You place the order on https://clutchly.store and save your order number.
2. You receive an order confirmation with bank deposit instructions for that order.
3. You transfer the exact order total (product subtotal + shipping) to the account listed in those instructions. Clutchly does not add sales tax of any kind to your order.
4. You put the order number or reference we provided in the transfer memo / notes / “for further credit” field when your bank allows it.
5. You keep a screenshot or PDF receipt of the transfer until the package ships (and ideally until the return window for that order closes).
6. We watch for the deposit. After it posts to our account and we can match it to your order, we mark the order as paid and move it into fulfillment.
7. You receive shipping updates according to our Shipping Policy.

Do not invent your own payment reference. Use the order number or reference text we send. If your bank truncates long memos, put the order number first so it is not cut off.

What “matched” means

A deposit is matched when the amount, timing, and reference (or the details you later provide by email) allow us to connect the funds to one specific Clutchly order. Until that happens, the order stays unpaid in our system even if the money has left your bank.

3. Exact amount, currency, sales tax, and bank fees

Prices on Clutchly are shown in United States dollars (USD) unless a product page or checkout clearly states otherwise. Pay the full amount shown on your order confirmation.

• Exact total: Send the full order total. Partial deposits can leave the order on hold until the balance arrives, and we may cancel if the balance never arrives within the payment window.
• Bank fees: Your bank, an intermediary bank, or a receiving bank may deduct transfer fees. Those fees are not charged by Clutchly. Arrange the transfer so the amount that lands in our account equals your order total. If we receive less because of fees, we may ask you to send the shortfall before we fulfill.
• Sales tax: Clutchly does not charge customers any sales tax of any kind. We do not add state sales tax, local sales tax, VAT, GST, or similar tax lines to your order total. Your deposit amount is the product subtotal plus shipping only (and any optional fees you choose, if ever offered). If a third-party checkout screen or your bank receipt shows a tax label by mistake, email support@clutchly.store with your order number before you pay so we can confirm the correct amount.
• Wrong amount: If you underpay or overpay, email support@clutchly.store immediately with your order number and transfer receipt. We will tell you whether to send the difference or wait for a refund of the excess after verification.
• Foreign banks: If you send from outside the United States, conversion rates and international transfer fees are set by your bank. Allow extra time for international wires or ACH-equivalent transfers to clear.

4. When payment is due and how long we hold the order

Payment is due after checkout, using the deposit instructions for that order. We typically hold reserved inventory while we wait for payment. Your confirmation email may list a payment deadline. If no deadline is listed, send payment as soon as you can; we may cancel unpaid orders after a reasonable waiting period so we can release stock to other customers.

We do not pack or ship until the deposit is received and matched. Placing an order alone does not guarantee that an item remains available forever. If stock changes after you order but before payment is verified, we will contact you with options (wait for restock, substitute if you agree, or refund after payment if funds were already received).

If we cannot fulfill an order after payment is verified because of a genuine stock error or other fulfillment block, we will refund according to our Refund Policy.

5. Typical timelines

Times below are estimates. Your bank controls when money leaves your account and when it becomes available on our side.

• Same-day or next business day: Some domestic transfers post quickly when sent early on a business day.
• 1 to 3 business days: Common for many bank-to-bank deposits.
• Longer: Weekends, U.S. bank holidays, international transfers, and incorrectly labeled payments often take longer.

After the deposit posts, matching may be quick when the order number is clear. Matching can take longer when the memo is blank, the sender name does not match the order name, or several orders for similar amounts arrive the same day. If more than three business days have passed since you sent payment and your order still shows unpaid, contact us with your receipt.

6. What to put in the transfer memo

When your bank allows a memo, note, reference, or description field, include:

• Your Clutchly order number (most important)
• The billing last name on the order, if space remains

Examples of useful memos: Order 1234 or CL #1234 Smith. Avoid memos that only say “shopping,” “gift,” or a nickname with no order number. If your bank has no memo field, keep the receipt and email it to us after you send the payment so we can match manually.

7. Multiple items, multiple orders, and combined payments

If you place more than one order, pay each order separately using the instructions for that order whenever possible. Combining two order totals into one deposit without telling us makes matching harder.

If you must send one combined transfer for two orders, email us before or right after the transfer with:

• Both order numbers
• The total amount sent
• How you want the payment split
• The transfer receipt

We will confirm when both orders are marked paid. Do not assume a combined deposit was applied correctly until you receive that confirmation.

8. Order holds, changes, and cancellations

Before any deposit is received

Email support@clutchly.store with your order number to request a cancel. Unpaid orders can usually be canceled the same day we review the request. We will confirm by email.

After you sent a deposit

Write to us immediately. If fulfillment has not started, we may be able to cancel and refund after the deposit is verified. If the order is already packed or shipped, cancellation may not be possible and the Refund Policy / return rules apply instead.

Address or item changes

Ask for changes before we mark the order paid and release it to fulfillment when possible. After shipment, address changes may not be available and may require carrier rules outside our control.

9. Security and how to spot bad payment requests

Bank deposit details for Clutchly orders are shared only through:

• Your official order confirmation from this store, and/or
• Email from support@clutchly.store

Use only the account details shown for your order. Clutchly will not ask you to:

• Send credit or debit card numbers by email, SMS, or chat
• Pay a personal name or personal account that is not listed in your order instructions
• Pay through a random link sent from an unknown address
• Share your online banking password with anyone claiming to “verify” the order

If someone claiming to represent Clutchly asks for card details or a different bank account, stop. Contact us at support@clutchly.store or before sending money.

Our store website uses encrypted connections (HTTPS). Keep your confirmation email and transfer receipt private. Do not post full account numbers in public reviews or social media.

10. Missing, late, incomplete, or unmatched deposits

Deposits sometimes arrive without a clear reference, under a different sender name, split across two transfers, or for an amount that does not match the order. In those cases we need your help to locate the funds.

Email support@clutchly.store and include:

• Clutchly order number
• Full name on the sending bank account
• Transfer date and exact amount sent
• Bank name (if shown on the receipt)
• Confirmation number / reference from your bank
• A clear screenshot or PDF of the transfer receipt

Until the payment is matched, the order may remain on hold and will not ship. If we cannot locate a deposit after review, we will tell you what we found and what to do next (resend with a clearer memo, send proof again, or cancel if nothing was received).

Support hours (ET): Monday-Friday, 9:00 AM-5:00 PM. Support channels: email and live chat only (no phone).

11. Failed transfers on your side

If your bank rejects or reverses the transfer before it reaches us, your Clutchly order stays unpaid. Check with your bank, fix the issue, and send a new transfer using the same order instructions. Email us if you are unsure whether the first attempt ever posted on our side so we do not wait on a payment that never arrived.

12. Duplicate payments and overpayments

If you pay twice for the same order, or send more than the order total, contact us with both receipts and the order number. After we verify the extra funds, we refund the overpayment by bank transfer to the account that sent the money, or by another method we confirm with you in writing.

Refunding an overpayment is separate from product returns. Product returns and wrong/defective items follow the Refund Policy.

13. Refunds of bank deposits

When a refund of a bank deposit is approved, we return funds by bank transfer to the account that paid, unless we agree in writing to another method. Timing depends on:

• Our internal review and approval
• How long your bank and our bank take to process the return transfer

It often takes several business days after we issue the refund before the money appears in your account. International returns can take longer.

Refunds connected to cancellations, wrong items, defective items, or undeliverable packages follow the Refund Policy. Shipping charges may be non-refundable in situations described there. Photo and video proof rules for wrong or defective items also live in the Refund Policy, not on this page.

14. Bank recalls, disputes, and investigations

If you believe a deposit was sent in error, contact Clutchly first with your order number and receipt. We can often resolve mismatches, duplicates, or cancellations faster when we talk directly.

Starting a bank recall, dispute, or investigation without contacting us can delay both the banking process and your order. We will still work with you, but we may pause fulfillment while the payment status is unclear. Provide the same documents listed in the unmatched-deposit section so we can respond accurately.

15. Communication about payment

We use the email address and phone number on your order for payment questions. Keep that email inbox available (and check spam) after you order. If you change your email, tell us before you pay so deposit confirmations and matching questions reach you.

Official payment support:

• Email: support@clutchly.store
• Live chat: on this website during Monday-Friday, 9:00 AM-5:00 PM (ET)
• Phone support: not offered
• Hours (ET): Monday-Friday, 9:00 AM-5:00 PM

16. Related policies

This Payment Policy works together with:

• Terms of Service
• Privacy Policy
• Shipping Policy
• Refund Policy
• Legal Notice (business identity for We R As 1 INC)

17. Changes to this Payment Policy

We may update this page when our payment process, timelines, or contact details change. The version published at this URL applies to new orders placed after the update. For an order already placed, follow the deposit instructions issued for that order unless we email you corrected instructions from support@clutchly.store.