FAQ
Plain answers about Clutchly bags, shipping, returns, payment, and who runs the store. These match the policies linked in the footer.
What products do you sell?
Clutchly sells clutch bags and evening carry: evening clutches, crossbody clutches, mini clutches, wristlets, satin and metallic evening bags. The catalog stays on clutch and evening bags.
Who owns and operates Clutchly?
Trade name: Clutchly. Legal name: We R As 1 INC. Official website: https://clutchly.store. Support email: support@clutchly.store. Address: 601 Northumberland Ave, Buffalo, NY 14215-2761 (legal mail and ship-from — one address). Full details: Legal Notice and About Us.
Do you have a physical store I can visit?
No. Clutchly is an online store only. The New York address is our only business address. It is not a walk-in shop or public return drop-off counter.
Do you offer free shipping?
Yes. Orders $50 USD or more ship free within the United States. Orders under $50 ship for a flat $6.99 USD. See the Shipping Policy.
How long does delivery take?
Orders are processed within 3-4 business days and typically delivered within 4-9 business days after shipping inside the United States. Estimated total: up to 13 business days. Business days exclude weekends and public holidays. Cut-off is 5:00 PM EST.
Where can I track my order?
Use the Order Tracking page once your package ships. You will also get a tracking email when the carrier scan posts. If nothing shows after one business day, email support@clutchly.store with your order number.
How do you ship orders?
We ship with trusted carriers and provide tracking once your order ships. We currently ship within the United States only. P.O. Boxes can be a problem for some carriers, so use a full street address when you can.
Can I return an item if I change my mind?
No. Change of mind, buyer's remorse, preference, and any other non-defect issue are not eligible for a return or refund. Returns within 14 days of delivery are only for wrong dispatch by Clutchly or a defective product, and you must email support@clutchly.store with your order number plus clear photo and video proof. Full rules: Refund Policy.
What counts as a defective bag?
Examples include broken stitching that makes the bag unusable, a handle that separates under normal use, or a zipper that fails out of the box. Normal wear, stains from use, or deciding you wanted a different color or size do not qualify. Send photo and video of the issue with your order number.
Can I cancel an order?
If the order has not shipped yet, email support@clutchly.store as soon as you can. Unshipped orders can usually be cancelled for a full refund. Once a carrier has the package, the Refund Policy rules apply.
How do I pay?
Orders are paid by direct bank deposit. Card checkout is not the current payment method on this store. Follow the steps on our Payment Policy page and include your order number in the transfer notes where asked.
Do you charge sales tax?
No. Clutchly does not charge customers any sales tax of any kind. Your total is the product price plus shipping only. Full payment details: Payment Policy.
How should I care for my clutch bag?
Most Clutchly clutches and evening bags wipe clean with a soft damp cloth. Avoid soaking satin, beaded, or rhinestone styles. Keep bags away from sharp jewelry in storage, and let damp bags air-dry away from high heat so seams and structure hold their shape. Check the product page if a listing notes special care.
How can I contact support?
Email support@clutchly.store or use live chat on this website during Monday-Friday, 9:00 AM-5:00 PM (ET). We do not offer phone support. Outside those hours, send an email and we aim to reply within one business day.
Trade name: Clutchly
Legal name: We R As 1 INC
Address: 601 Northumberland Ave, Buffalo, NY 14215-2761
Or use the form on Contact Us.